For our Geisha and Dashi Experiences, please make bookings at least 14 days in advance. For our Kintsugi (Kyoto), Wagasa Umbrella, and Guided Forest Trekking Experiences, Customers should make bookings at least 7 days in advance. For our Shojin Ryori, Sake Brewery Tour (Osaka), Bamboo Craft, Tie-dying, Nihon Buyo (Setagaya) Experience, and Glass Bead Experiences, Customers should make bookings at least 3 days in advance. For all other Experiences, Customers should make bookings at least 24 hours in advance.
If the master is not available on your desired date, we will do our best to provide alternate dates. If rescheduling doesn’t work out, we will issue you a full refund.
There may be times where we cannot provide French/German/Spanish interpreters, in which case we'll provide English interpretation
For a full refund, cancel at least 8 days before the experience or, cancel within 12 hours of completing the booking*
*Only applies to bookings made 5-7 days before the experience.
Time and days are all in Japan Standard Time
To cancel, see our contact details below.
If you have any other concerns, please contact customer support at
Phone: +81 (90) 4533 3732 (Weekdays, 09:00AM-6:00PM JST)
Legal Information and notices required by Act on Specified Commercial Transactions
Legal Name | G. K. STEIN
Address | 7-5-16 Fukazawa, Setagaya-ku, Tokyo 158-0081 JAPAN
Phone | +81 (90) 4533 3732
Email | email@example.com
Director of operations | Hikaru Ishikawa
Additional fees | None
Exchanges & Returns | According to our booking cancellation policy
Delivery times | Shown on each product page
Accepted payment methods | Credit card and PayPal
Payment period | At the time of purchase
Value | Shown on each product page